Shipping policy
Last updated: October 24, 2026
NebCustom ships jerseys through our network of manufacturing and fulfillment partners. This policy explains production, shipping charges, delivery estimates, and how to get help with a shipment.
Production and fulfillment
Our products are manufactured by partners in several countries, including the United States, China, Canada, and India. Manufacturing and dispatch locations vary by product and fulfillment availability. An order placed with our US business does not necessarily ship from the United States.
Please allow 7 business days for production and order processing. Check your size, color, name, number, shipping address, and other selections before ordering. Production time is separate from transit time.
Standard shipping
Standard shipping is free for orders we accept to destinations available at checkout.
Our standard estimated timeline is:
- Production and processing: 7 business days.
- Shipping transit after dispatch: 8–18 business days.
- Estimated total from order to delivery: 15–25 business days.
Business days are Monday through Friday, excluding applicable public holidays. These are estimates rather than guaranteed delivery dates. Destination, customs clearance, carrier capacity, and holidays can affect arrival. Contact us before ordering if you need a jersey for a specific event.
Expedited shipping
Expedited shipping is available only when offered at checkout. The customer pays the additional fee shown for that option. Its transit estimate is shown with the shipping service; expedited transit does not shorten production time unless we expressly confirm otherwise.
Destinations and address details
Available destinations are determined by the shipping options at checkout. We cannot promise service to a location that checkout does not accept.
Provide a complete, accurate address and a working email address. To request an address change, contact us within 24 hours of placing the order. After that window, a change depends on production and dispatch status. Once a parcel is dispatched, rerouting may be unavailable or subject to carrier charges, which we will explain before you agree.
Tracking and multiple parcels
We provide shipment information when tracking is available. Tracking can take time to show the carrier's first scan. Products fulfilled by different partners may arrive separately; check the tracking details for each parcel.
Use the link in your shipping confirmation or visit Track Order. Contact us with your order number and checkout email if you need assistance.
Customs and import charges
Customers are responsible for applicable import duties, customs charges, and similar destination charges unless checkout expressly states that those charges are included. These are separate from free standard shipping. Any taxes collected by us are shown at checkout. We do not charge the same tax or duty twice.
Customs authorities determine their own charges and processing requirements. Contact us if a parcel is held or if a charge appears inconsistent with your order. Refused or undeliverable shipments are reviewed individually under the applicable law and the circumstances of the order.
Delays and missing shipments
If we cannot ship within the stated processing window, we will notify you and provide a revised shipment estimate or cancellation and refund options as required by applicable law. The 24-hour voluntary cancellation window does not remove rights arising from a shipping delay.
For an overdue parcel, missing delivery, or a shipment marked delivered that you cannot locate, contact us promptly. We will review the shipment with the fulfillment partner or carrier and determine the appropriate resolution. A delivery scan alone does not automatically resolve every claim.
For damaged, incorrect, or materially misdescribed goods, see our Returns and Refunds Policy. Nothing in this policy limits mandatory consumer rights.
Contact NebCustom
NebCustom LLC, operated by Edmund Lewis
253 Colt Drive, Nashville, Tennessee 37221, United States
Email: contact@nebcustom.com
Phone: +1 (917) 612-7373
Support hours: Monday–Friday, 9:00 AM–5:00 PM EST.