Frequently Asked Questions
How long will my order take?
Please allow 7 business days for production and processing, followed by an estimated 8–18 business days in standard shipping transit. The estimated total is 15–25 business days. These are estimates rather than guaranteed event-date delivery commitments. See Shipping and Delivery for details.
Is standard shipping free?
Yes. Standard shipping is free to destinations accepted at checkout. Expedited shipping costs extra when it is offered. Applicable destination import duties or customs charges are the customer's responsibility unless checkout states they are included.
Where are the jerseys manufactured and shipped from?
We work with manufacturing and fulfillment partners in several countries, including the United States, China, Canada, and India. The production and dispatch location depends on the product and fulfillment availability. Not every order ships from the United States.
Can I add my own name and number?
Personalization is available on the listings that offer it. Check the available fields and options on the specific product. Review spelling, numbers, size, and color carefully before paying.
How should I choose a size?
Use the Size Guide beside the size options on the product page. Compare the listed measurements with a jersey that already fits you. Men's, women's, and youth charts can differ. Contact us before ordering if you need help; selecting a size that does not fit is not normally an eligible reason for a return.
Can I cancel or correct my order?
Contact contact@nebcustom.com within 24 hours of placing the order. Include your order number and the exact request. Timely cancellations qualify for a full refund. Changes depend on the availability of the requested option and require our confirmation. After 24 hours, production may have progressed and voluntary changes or cancellations cannot be guaranteed. Mandatory legal rights still apply.
What if I contact you outside support hours?
We review messages during Monday–Friday, 9:00 AM–5:00 PM EST. For the 24-hour cancellation or correction window, we use the time your request reaches us, not the time we first read it.
Can I exchange a size or return an item because I changed my mind?
Except where required by applicable law, we do not accept customer-selected size exchanges or change-of-mind returns, including personalized jerseys. If we sent a size different from what you ordered, or the product materially differs from its stated measurements, contact us for review.
What does Free Returns cover?
Free Returns covers approved returns for damage, defects, our fulfillment errors, or a significant mismatch with the product description. Contact us within 30 days after delivery. We cover reasonable approved return-shipping costs for qualifying returns; contact us before purchasing postage.
What information is needed for a return request?
Send your order number, the affected item, a description of the problem, and at least two clear photos. Include the jersey's front and back, close-ups of the issue, and the size tag or measurements where relevant. More photos may be needed to show the problem. If photos cannot reasonably show it, explain and provide other available evidence.
Keep the item unused and unwashed with tags attached while we review it, where reasonably possible. These conditions do not remove statutory rights concerning a hidden defect or another protected claim. Read the full Returns and Refunds Policy.
How do I track my order?
Use the tracking link in your shipping confirmation when available, or see Track Order for help. Contact us with your order number and checkout email if you cannot find shipment information. Different products can arrive in separate parcels.
What payment methods and currency do you use?
Our transaction currency is USD. Shopify Payments handles applicable checkout transactions. The specific card and wallet options available for your order are displayed at checkout and can vary by device, location, and eligibility.
When will my refund appear?
We confirm approved refunds by email and submit them to the original payment method without undue delay and within applicable legal deadlines. Your bank or payment provider determines when the credit posts. The 24-hour cancellation window is separate from bank processing time.
How do I care for my jersey?
Follow the garment care label. Where permitted, wash inside out in cold water on a gentle cycle and air dry. Avoid bleach, high heat, and direct ironing over decoration.
How do I raise an unresolved issue?
Email contact@nebcustom.com or use File a Dispute on the store. Include the order number, what happened, and the resolution you are requesting. Contacting us does not waive any rights you have with your payment provider or under applicable law.