Payment Methods
NebCustom uses Shopify Payments for applicable checkout transactions. Our store's transaction currency is United States dollars (USD).
Available Payment Options
The payment methods available for your specific order appear at checkout. Eligible credit cards and digital wallets depend on the options enabled for the store, your country, device, browser, and the payment provider's requirements. A particular wallet may not appear on every device or for every transaction.
Use the checkout payment selector to confirm the method available to you before placing an order. Contact us if you need help understanding an option.
Order Total and Additional Charges
Review the order total before authorizing payment. It includes the product price after applicable discounts, taxes collected by us, and any paid shipping upgrade you select. Standard shipping is free to destinations we accept at checkout.
Destination import duties or customs charges may be collected separately unless checkout states they are included. Your bank or provider may apply its own currency-conversion or international-transaction charges. Those charges are determined by that provider.
Payment Problems
If a payment fails, check the billing details and any authentication request from your bank. If you are unsure whether an order was placed, look for an order confirmation or contact us before trying repeatedly. We may request reasonable information to verify an order, but we will not ask you to send a full card number, card security code, or account password through email or a support form.
Refunds
Approved refunds are sent to the original payment method in accordance with our Returns and Refunds Policy or Cancellation and Change Policy. Bank or provider posting times are separate from our refund submission.
Payment Questions or Disputes
Contact contact@nebcustom.com with your order number and a description of the issue. You retain any applicable rights to contact your bank or payment provider and should observe their claim deadlines.