Refund policy
Last updated: October 24, 2026
We want your order to arrive as described. Our 30-day return policy covers the qualifying problems below. Please contact us within 30 calendar days after delivery to request assistance. This commercial policy is additional to any mandatory rights you have under applicable law.
Eligible returns
We accept qualifying return requests when:
- Your item arrived damaged or defective.
- We sent the wrong item or a size different from the size you ordered.
- The product significantly differs from its description or the images used to describe it on our website.
These protections apply to personalized jerseys as well as other products. Selecting the correct size yourself and receiving that size is different from receiving the wrong size because of our error. A material discrepancy from the stated measurements can still be reviewed as a description issue.
What Free Returns means
Free Returns applies to approved returns for damage, defects, our fulfillment errors, or a significant mismatch with the product description. For these qualifying returns, we cover reasonable return-shipping costs through a prepaid label where available or an agreed reimbursement arrangement. We do not charge a restocking fee for a qualifying return under this policy.
Contact us before buying return postage so we can agree on the method and costs. The badge does not create a general return-for-any-reason or free size-exchange program.
Change of mind and customer-selected sizing
Except where applicable law requires otherwise, we do not accept returns or exchanges because you changed your mind, no longer need the item, selected the wrong size, or entered personalization details incorrectly. This also applies to jerseys embroidered with a custom name or number.
Review the product's size guide and your personalization details before ordering. Our 24-hour Cancellation and Change Policy explains when you can request an early correction.
Item condition and proof of purchase
Please keep the item unused, unwashed, and in its original condition, with tags attached, while we review the problem. Include your order number or receipt. Return the original packaging where reasonably possible.
These requirements do not remove rights relating to a hidden defect or another legally protected claim. Missing original packaging alone does not invalidate an otherwise valid statutory claim, and reasonable inspection needed to discover a problem is not automatically disqualifying.
Photos and supporting information
Email contact@nebcustom.com with your order number, the affected item, a description of the problem, and at least two clear, well-lit photos. Include the full front and back of the jersey and add close-up photos of the issue. For a sizing issue, include the size tag and relevant measurements. More than two images may be needed to show all relevant details clearly.
If a problem cannot reasonably be captured in a photo, explain it and provide other available evidence. Incomplete information may delay review or require follow-up; it does not by itself remove mandatory consumer rights.
Return instructions and resolution
We will review your request and explain the next steps. If a return is needed, we will provide the correct return address and shipping instructions. Do not send a return to our Nashville business address unless we specifically instruct you to do so. Our manufacturing network uses different locations.
Depending on the problem and your legal rights, the resolution may include a refund, replacement, repair, or another remedy agreed with you. We will not require store credit in place of a refund to which you are legally entitled.
Refunds
After the required review or return inspection, we will confirm the outcome by email. Approved refunds are issued to the original payment method without undue delay and within any mandatory legal deadline. Your bank or payment provider determines when the credit appears in your account; that posting time is separate from our refund submission.
Refunds reflect the amount actually paid for the affected item after allocated discounts, together with applicable taxes collected by us. Original delivery charges are refunded where required by law or included in the agreed resolution. Import charges paid directly to customs authorities may require a separate application to those authorities.
Contact us if you have a refund confirmation but cannot locate the credit, so we can help with the available transaction details.
Mandatory consumer rights
The 30-day request window and the restrictions above do not shorten any longer statutory period or exclude rights that cannot legally be waived.
Where EU/EEA or UK consumer withdrawal rules apply, eligible non-personalized goods may be cancelled within 14 days after receipt without giving a reason. Goods made to your specifications or clearly personalized may be excluded from that change-of-mind right where the law permits. That exclusion does not remove rights concerning defects or non-conformity.
For a statutory withdrawal, notify us clearly before the applicable deadline; an email identifying your order and decision to withdraw is sufficient. Follow the applicable return deadline, normally a further 14 days after your notice where those rules apply. Unless the return qualifies for our Free Returns promise or the law requires us to pay, you bear the direct return-postage cost for a change-of-mind withdrawal. We refund eligible withdrawals within the statutory period, including the cost of standard outward delivery where required; the additional cost of an upgraded delivery option may be excluded as permitted by law. We may withhold a withdrawal refund until we receive the goods or evidence of return where the law allows, and any deduction for handling beyond necessary inspection must be lawful.
Contact NebCustom
NebCustom LLC, operated by Edmund Lewis
253 Colt Drive, Nashville, Tennessee 37221, United States
Email: contact@nebcustom.com
Phone: +1 (917) 612-7373
Support hours: Monday–Friday, 9:00 AM–5:00 PM EST.